Cancellation & Returns

1. Order Cancellations

If you need to cancel your order, you may do so by emailing us at orders@peffic.com within 24 hours of placing the order. Due to the customized nature of our products, cancellations cannot be accepted after this 24-hour period, as many of our processes, such as screen printing and embroidery, are irreversible.

2. Returns & Replacement

At Peffic, we take every possible precaution to make sure you get the best product. That’s why we take confirmation (via pictures) at every stage of the production process. However, if the delivered product is unacceptable due to manufacturing errors mentioned below, we take complete responsibility and provide a full replacement for your order.

We provide 100% order replacement for:

• Product damage/ manufacturing defects
• Embroidery/ Print is different from the approved design
• Color of the product/ branding is a complete mismatch from the approved color.

3. Refunds

All refunds, if applicable, will be processed within 7-10 working days after the cancellation is confirmed. We will notify you once the refund has been initiated, and it will be credited to your original method of payment.